Privacy Policy

Last updated: May 24, 2026

1. Introduction

Titan Citadel (“we”, “us”, or “our”) provides a specialized AI-powered WhatsApp Booking Agent designed exclusively for businesses. Our platform helps businesses manage appointment booking, rescheduling, cancellations, and service enquiries via WhatsApp.

This Privacy Policy explains how we collect, use, disclose, and protect information when businesses use our services. It applies to all users of our platform (business owners and their staff).

2. Information We Collect

We collect:

  • Business account information (name, address, website, logo, contact details)
  • WhatsApp Business number and conversation data (messages exchanged with your customers) necessary to operate the AI agent
  • Calendar and service data you link
  • Usage data and analytics to improve the service
  • Support communications (via contact@titancitadel.com)

We do not collect data from end customers beyond what is necessary to deliver the AI booking service on your behalf.

3. How We Use Your Information

We use the collected information solely to:

  • Provide, operate, and improve the AI WhatsApp Booking Agent
  • Enable real-time human takeover and dashboard functionality
  • Sync calendars and manage appointments
  • Send automated confirmations and reminders
  • Provide customer support

4. Data Sharing

We do not share any messages, customer data, or business data with any third parties under any condition or situation.

Your data is used exclusively to deliver our service to you.

5. Data Storage and Security

Data is stored securely with industry-standard encryption. We implement appropriate technical and organizational measures to protect your information.

6. Your Rights

You have full control over your data:

  • You may request access, correction, or deletion of your data at any time.
  • You can delete your entire account and all associated data (including chat history and messages) directly from the dashboard. Once deleted, all data is permanently wiped from our systems and cannot be recovered.
  • You may contact us at any time regarding your data rights.

7. Data Retention

We retain data only as long as necessary to provide the service or as required by law. Upon account deletion, all data is permanently deleted.

8. Changes to This Policy

We may update this Privacy Policy occasionally. We will notify you of material changes via email or dashboard.

9. Contact Us

For any questions about this Privacy Policy or your data, please contact us at: contact@titancitadel.com